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Responsible Gaming

At Pub Casino, we believe that gambling should always remain an enjoyable form of entertainment, never a source of financial or personal harm. We are committed to promoting responsible gaming across our platform, and we have built a range of tools and safeguards to help you stay in control while you play. This page explains the measures we have in place at Pub Casino, how you can access them, and where to turn if you feel you need additional support.

Our Commitment to Safer Gambling

We operate under a Malta Gaming Authority licence (MGA/B2C/211/2011) and hold a remote casino licence from the British Gambling Commission under number 38758 for customers resident in Great Britain. As part of our licensing obligations, we are required to put player protection at the heart of everything we do. We take this responsibility seriously, and our approach to responsible gaming is reviewed regularly to ensure it meets the standards expected by our regulators.

We understand that for some people, gambling can become problematic, and we want every visitor to Pub Casino to be aware of the signs of harmful play. We encourage you to gamble only with money you can afford to lose, to set time and spending limits before you start playing, and to treat your sessions at Pub Casino as entertainment rather than a way to make money.

Age Verification and Registration

We only allow registration from individuals who are at least 18 years old, or the legal age of consent in their jurisdiction if that is higher. Our verification checks confirm the age and identity of every customer, and we may request identification documents at any stage of your relationship with us. We take underage gambling extremely seriously, and any account found to belong to a minor will be closed immediately, with any funds handled in accordance with our terms and conditions.

We also prohibit the use of IP or geolocation masking, VPNs and proxy servers both at registration and during play. These restrictions exist to ensure that only eligible customers, in permitted jurisdictions, can access our services, and to support our wider responsible gambling and anti-money laundering obligations. Before you begin, we recommend familiarising yourself with the straightforward Pub Casino registration process, which includes these identity checks.

Tools to Help You Stay in Control

We provide a number of account-based tools designed to help you manage your gambling activity at Pub Casino. These tools are available free of charge and can be adjusted or activated at any time through your account settings or by contacting our support team.

  • We allow you to set deposit limits, either on a daily, weekly or monthly basis, so that you never spend more than you intend
  • We offer the ability to set loss limits and session time reminders to help you monitor how long and how much you are playing
  • We provide a temporary break, or "time-out" option, which suspends your account for a period of your choosing
  • We offer self-exclusion, allowing you to close your account for an extended period during which you will not be able to register a new one
  • We will not send you marketing communications once you have self-excluded or requested a break from gambling

Where a customer-set or company-set deposit limit applies on responsible gambling grounds, we will enforce it consistently across your account, and any request to increase a limit will only take effect after a cooling-off period, giving you time to reconsider the decision. This is also worth bearing in mind when claiming any Pub Casino bonus, as wagering activity linked to promotions still counts towards your set limits.

Recognising the Signs of Problem Gambling

We want every player at Pub Casino to be able to recognise the warning signs that gambling may be becoming a problem. These can include:

  • Spending more time or money on gambling than you originally intended
  • Chasing losses by depositing further funds in an attempt to win back what has been lost
  • Borrowing money or neglecting personal, family or work responsibilities because of gambling
  • Feeling anxious, irritable or preoccupied with gambling when you are not playing
  • Hiding the extent of your gambling activity from family or friends

If any of these apply to you, we strongly encourage you to make use of the tools available on our platform, and to consider reaching out to one of the independent support organisations listed below.

Self-Exclusion and GAMSTOP

We at Pub Casino participate in the UK's national self-exclusion scheme, GAMSTOP, which allows customers to restrict their access to all gambling websites licensed in the UK for a period of their choosing. Once you register with GAMSTOP, we will act on that instruction and prevent you from opening or reactivating an account with us for the selected duration. We also operate our own internal self-exclusion process, which you can activate directly through your account or by contacting our customer support team at support@Pub Casino.co.uk.

Self-exclusion at Pub Casino is treated as a serious and binding commitment. Once a self-exclusion period has been set, we will not reverse it early, and any attempt to open a new account during that period will result in immediate closure and forfeiture of any funds in line with our terms.

Independent Support Organisations

We recognise that we are not always the right people to help with the personal impact of problem gambling, which is why we signpost customers to specialist, independent organisations. We recommend the following resources, all of which offer free and confidential advice:

  • GamCare — advice, support and a free helpline for anyone affected by gambling harm
  • BeGambleAware — information, tools and links to treatment services across the UK
  • Gordon Moody — residential and outpatient treatment for individuals with severe gambling problems
  • GAMSTOP — the UK's national online self-exclusion scheme

We encourage anyone who is concerned about their own gambling, or that of a friend or family member, to contact one of these organisations without delay.

Our Ongoing Responsibility

Here at Pub Casino, we continually review our responsible gambling measures to ensure they remain effective and accessible. Our customer support team, available 24 hours a day through live chat, email and phone, is trained to handle responsible gambling enquiries sensitively and can guide you through activating any of the tools described above. We are also subject to independent oversight through eCOGRA, our approved Alternative Dispute Resolution provider, which reviews complaints that cannot be resolved directly with us.

We know that trust is built through consistent action, not just words, and we remain committed to making Pub Casino a safer environment for everyone who chooses to play with us. If you have any questions about our responsible gambling tools, or if you would like to discuss setting a limit, taking a break, or self-excluding, please contact our support team at any time. Your wellbeing matters to us far more than any single wager, and we will always prioritise your safety over short-term commercial interest.

Content updated: August 26, 2026