Pub Privacy Policy

We at Pub Casino are committed to protecting your personal data and respecting your privacy whenever you use our services at Pub Casino.co.uk. This Pub Casino privacy policy explains what information we collect, why we collect it, how we use it, and the rights you have over your own data. By registering an account with Pub, you agree to the practices described in this policy.

Who We Are

Pub Casino is operated by L&L Europe Ltd, a company established in Malta under company number C53706, with its registered office at Northfields App 7, Vjal Indipendenza, Mosta MST9026, Malta. We operate under the L&L Europe brand alongside our sister brands, and we take a single customer view across the wider group. We are licensed by the Malta Gaming Authority under licence number MGA/B2C/211/2011, and we hold a remote casino licence from the British Gambling Commission under number 38758 for customers resident in Great Britain.

Information We Collect

When you sign up for a Pub Casino account, log in, deposit, play, or contact our support team, we collect several categories of information to operate the pub online casino safely and in line with our regulatory obligations.

• We collect registration details such as your name, date of birth, email address, postal address, and phone number
• We collect payment information, including the payment methods you use and transaction history for deposits and withdrawals
• We collect identity verification documents when required for KYC and anti-money-laundering checks
• We collect gameplay data, including the games you play, session length, wagers placed, and outcomes
• We collect technical data such as your IP address, device type, browser, and geolocation information used to enforce our restricted-countries policy
• We collect communication records when you contact our LiveChat, email, or phone support
• We collect marketing preferences, including whether you opt in to promotional communications and bonus offers

How We Use Cookies

We use cookies and similar technologies to recognise you when you return to Pub Casino, remember your preferences, keep you securely logged in, and understand how you interact with our sportsbook and casino games. We also use cookies for fraud prevention and to measure the performance of our promotional campaigns, including any pub casino bonus code you may have used to register.

Why We Collect Your Data

We process your personal information for a number of legitimate purposes connected to running Pub Casino responsibly and lawfully.

• We use your data to create and manage your account, including processing any pub casino login attempts
• We use your data to verify your identity, age, and location before allowing deposits or withdrawals
• We use your data to process transactions, including your chosen deposit and withdrawal methods
• We use your data to detect and prevent fraud, money laundering, and abuse of our welcome offer or other pub casino bonuses
• We use your data to comply with our obligations under the Malta Gaming Authority and UK Gambling Commission licences
• We use your data to support responsible gambling tools, including deposit limits and self-exclusion requests
• We use your data to respond to enquiries and complaints raised with our support team or with complaints@Pub Casino.co.uk
• We use your data, where you have consented, to send you information about pub casino promo code offers, free spins, and other marketing communications

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with selected partners where it is necessary to operate Pub Casino effectively and lawfully.

• We share data with payment providers such as Visa, Mastercard, PayPal, Trustly, Skrill, Apple Pay, and Paysafecard to process your transactions
• We share data with identity verification providers to confirm your age and identity
• We share data with regulatory bodies, including the Malta Gaming Authority and the UK Gambling Commission, where legally required
• We share data with our alternative dispute resolution provider, eCOGRA, if you raise a complaint that requires independent review
• We share data with our sister brands within the L&L Europe group, as we maintain a single customer view across our operations
• We share data with fraud prevention and anti-money-laundering agencies where required by law

Data Security

We take the security of your personal information seriously. Every transaction on the pub casino platform is protected using 128-bit SSL encryption, and we store payment-related information separately from general account data. Customer funds are held in a segregated bank account outside the reach of claims against the company in the event of insolvency, and our random number generator systems are independently audited by eCOGRA and iTech Labs. We restrict internal access to personal data to employees who need it to perform their duties.

Data Retention

We retain your personal data for as long as your account remains active, and for a further period afterwards as required by our licensing obligations, anti-money-laundering regulations, and tax law. Where you close your account or ask us to delete your data, we will retain only what we are legally required to keep, and we will securely delete the remainder.

Your Rights

You have a number of rights over the personal data we hold about you. We will honour these rights in accordance with applicable data protection law.

• You have the right to request access to the personal data we hold about you
• You have the right to ask us to correct any inaccurate or incomplete information
• You have the right to request that we erase your data, subject to our legal and regulatory retention obligations
• You have the right to object to or restrict certain types of processing, including direct marketing
• You have the right to withdraw consent to marketing communications at any time by adjusting your preferences in your account
• You have the right to lodge a complaint with a relevant data protection authority if you believe we have not handled your data correctly

If you wish to exercise any of these rights, you can contact our support team through LiveChat, by phone on +44 1223 931493, or by email at support@Pub Casino.co.uk. If your enquiry relates to account recovery, please write to service@Pub Casino.co.uk, and if you wish to raise a formal complaint, please contact complaints@Pub Casino.co.uk. We acknowledge complaints within 24 hours and aim to resolve them within 8 weeks, or 10 days if you are not covered by our UK licence.

Responsible Gambling and Age Verification

We only allow individuals aged 18 or over, or the local age of consent where higher, to register an account with us. We use identity and age verification checks, and we prohibit the use of VPNs, proxy servers, or IP masking both at registration and during play. We also process data connected to responsible-gambling tools, such as deposit limits and self-exclusion, to help protect vulnerable customers.

International Data Transfers

Because we operate as part of an international group with licences in both Malta and the United Kingdom, your data may be transferred and processed outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable data protection standards.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, our services, or applicable law. Any updates will be published on this page, and we encourage you to review this policy periodically. Our terms and conditions, currently version 2.1, and our bonus terms, currently version 1.8, should also be read alongside this privacy policy for a complete understanding of how we operate Pub Casino.

Contact Us

If you have any questions about this Pub Casino privacy policy or how we handle your personal data, please get in touch with our UK-based support team, available 24 hours a day, every day of the year, via LiveChat, by phone on +44 1223 931493, or by email at support@Pub Casino.co.uk.